DMB Games Shipping & Packaging Policy
Important: Please remember that we do not keep a stock of our handcast items. All items are produced on demand and made to order for our customers.
We will ship your order in 5-10 working days, (unless we other wise notify you). Once your package is ready to be sent, and is booked in with one of the couriers we use, a member of the DMB Games team (probably Andy) will send you a confirmation email with a tracking number, and estimated date of delivery, as provided by the courier service.
If you are purchasing anything from our hand painted range, please be aware that due to a high volume of orders we estimate a 30-60 day production period before shipping. This also has to do with the fact that we take pride in all of our painted pieces, and want you to receive the best pieces we can produce, as Andy always says, “If its not good enough for my table its not good enough for yours!”
Just as a reminder, once a parcel leaves our workshop and you have a confirmation email and tracking number, the parcel is in the hands of the delivery service and it is their responsibility to get it to you safely. Baring any genuine mistakes or obvious faux-pas on our behalf, we are no longer responsible for that package.
We will of course do everything we can to help chase up or see if we can find out where a missing package is, but we will not offer refunds on lost packages, as every item is custom made, however we may at our discretion offer a replacement or alternative product, and each case will be looked in to on an individual basis.
We use recycled packaging in all of our shipping so if you get a box from us that has a large internet shopping site’s name on the box don’t be surprised.
We are committed to recycling as much of the packaging that we can, including air pockets, bubble wrap and cardboard boxes.We will of course ensure that your order is properly packaged, safe and secure for its journey from our workshop in to you hands.